Skill Practice
Tools
Write empathetic, professional responses to customer complaints and queries in a business context.
A customer has written in saying their order placed 5 days ago has not arrived. They are frustrated and mention considering other options. Write a professional chat response that acknowledges their concern, apologises for the delay, explains the next step, and ends positively. Keep it under 80 words.
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This exercise is designed to help you build the writing skills commonly assessed in job screening tests. Read the instructions carefully, complete the exercise, and review your result to understand where to focus your next practice session.
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Create Free Account →Start by recognising the customer's experience — do not jump straight to explaining or defending.
Say what you will do and by when — vague promises increase frustration.
Balance warmth with brevity — customers want the problem solved, not a lengthy apology.
End on a constructive note — not with "sorry for the inconvenience" as the final word.
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